Crickex is committed to providing players with a secure, fair, and smooth online gaming experience. While our platform is designed for stability and reliability, occasional interruptions may occur due to internet connectivity, server issues, device problems, or other technical circumstances beyond our control.
This policy explains how game sessions, bets, winnings, and account balances may be handled if a disconnection occurs.
Understanding Disconnections in Online Gaming
A disconnection may happen while placing a bet, playing a casino game, or waiting for a result. Possible causes include:
- Unstable or interrupted internet connection
- Device or browser problems
- Temporary server interruptions
- Third-party game provider issues
- Scheduled or emergency system maintenance
Although such situations are uncommon, Crickex uses carefully developed systems and procedures to reduce disruption and protect players from unfair losses.
Player Protection and Fair Play
Crickex applies the following measures when handling disconnection-related situations:
Game Session Protection
Where supported by the game provider, your game progress and confirmed bets will be securely recorded. After reconnecting, you may be able to continue the game or view its completed result.
Confirmed Bets
Any bet successfully accepted by the system before the disconnection will remain valid. Bets that were not confirmed or recorded by the system will not be considered successfully placed.
Automatic Game Completion
Some games may continue or automatically complete after a player disconnects. The final result will be determined by the game system or provider according to the applicable game rules.
Winnings and Balance Updates
Any valid winnings from completed games or settled bets will be automatically credited to your Crickex account. If a transaction is delayed, the account balance will be updated once the system successfully processes the result.
Cancelled or Interrupted Games
If a game cannot be completed due to a verified system or provider error, the affected round may be cancelled. Eligible stakes may be returned according to the rules of the relevant game and provider.
Customer Support Assistance
If you experience a disconnection and believe that your bet, game result, or account balance has been affected, please contact Crickex Customer Support through live chat or the available support channels.
When reporting an issue, please provide:
- Your Crickex username
- Game or event name
- Bet ID or game round ID
- Date and approximate time of the incident
- Bet or stake amount
- Screenshots, if available
Our support team will review the system records and provide assistance based on the confirmed transaction history.
Player Responsibilities
To reduce the risk of disconnection, players should:
- Use a stable internet connection
- Keep sufficient device battery and data balance
- Use an updated browser or the latest app version
- Avoid refreshing or closing the page during active gameplay
- Confirm that a bet has been successfully accepted before leaving the page
Final Decision
Crickex system records and the records of the relevant game or betting provider will be used to determine the final outcome of any disconnection-related dispute. Where necessary, Crickex may investigate the matter before confirming the result.
Crickex remains committed to maintaining a fair, reliable, and enjoyable gaming environment for every player. We continuously monitor and improve our platform to minimise interruptions and deliver a smoother gaming experience.